AI-powered end-to-end digital experience monitoring delivered as a service from the Zscaler cloud. ZDX gives IT teams full visibility across devices, networks, and applications—proactively detecting and resolving performance issues before users notice them.
52%
Faster mean time to resolution
20%
Fewer work hours lost to IT issues
74%
Of orgs have 1+ outage per quarter
Zero
Additional infrastructure to deploy
Zscaler Digital Experience (ZDX) is the only DEM solution that monitors performance from within users' devices, across multiple networks, through the Zscaler cloud, and all the way to SaaS, cloud, and data center applications. With AI-powered root cause analysis and the Zscaler Copilot AI assistant, IT teams can rapidly identify whether a performance issue is a device problem, Wi-Fi issue, ISP problem, Zscaler node, or application degradation—and resolve it before users open a support ticket.
What's included in this SKU
ZDX Score provides per-user, per-department, and global views of digital experience quality—combining device, network, and app metrics into one score.
Instantly isolate whether performance issues are caused by the device, Wi-Fi, ISP, Zscaler service, or the application itself using AI.
Ask performance questions in natural language. Copilot conducts investigations, surfaces anomalies, and guides IT through triage—no SQL required.
Monitor CPU, memory, battery, and process utilization on user endpoints. Identify resource-hungry apps causing performance degradation.
Trace performance across every network hop—from the user's device, through Wi-Fi, ISP, Zscaler nodes, and into the application data center.
Probe SaaS and cloud app availability and performance from user devices and from Zscaler-hosted global probing locations.
Receive alerts via email, Slack, Teams, or ServiceNow when ZDX detects anomalies—before users start calling the help desk.
Identify ISP degradations and outages across your entire user population. Benchmark ISP performance across locations and over time.
Customizable dashboards for both executive overviews and deep-dive IT troubleshooting across users, devices, apps, and networks.
Integrate with ServiceNow to auto-create tickets from ZDX anomalies, and use the REST API for custom workflows and ITSM integrations.
Empower end users to self-diagnose and fix issues within their control—like poor Wi-Fi or high CPU—with AI-guided step-by-step instructions.
ZDX is enabled with a single switch in the Zscaler console—no additional agents, hardware, or infrastructure required to activate.
Legacy monitoring tools can't see inside the Zscaler path or correlate device, network, and app metrics. ZDX is purpose-built for the zero trust era.
Help desk triage acceleration
Arm the help desk with root cause analysis before the first call—cut average handle time by over 50%.
Office 365 & SaaS performance
Monitor Microsoft 365, Salesforce, Zoom, and other critical SaaS apps end-to-end from every user location.
ISP and WAN diagnostics
Identify and document ISP degradations affecting user experience with objective, data-driven evidence.
Remote worker visibility
Get full visibility into the experience of home-based and distributed users without deploying any additional tools.
No contracts. Low minimums. Monthly invoicing. Start protecting clients today.